Service Management
Microsoft Business Solutions–Microsoft Dynamics-NAV® Service Management
makes it profitable for you to deliver superior customer service.
Place Tighter Controls on Costs
- Stay up-to-date on the current status of your inventory
- Pinpoint out-of-date, defective, undependable, and
unnecessarily expensive spare parts and service items in your portfolio
- Identify your most cost-effective spare parts and service
items at a glance
- Identify hidden spare parts and service items that add
unnecessary costs to your operations
Organize Your Resources for Maximum Efficiency
- Get a better overview of your company's service resources
and customer needs
- Plan for future resource allocation, and make smarter
business decisions faster
- Give your dispatchers and technicians accurate and
up-to-date information on future demand
- Gain immediate access to customer contracts, warranties,
and service information
- Gather your requisitions so you know what needs to be
ordered and when for all your open service orders
- Spend less time tracking vital information
- Allocate zones, skills, and service items to match the
specific service order
Profit from Existing Customers by Providing Better Service Levels
- Offer your customers billing flexibility, personalized
pricing, and the opportunity to specify preferred technicians and service
times
- Quickly and easily access customer service history
- Maintain real-time records, such as date, time, and
service tasks
- Spare customers the frustration of having to repeat the
same information over and over again
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